rooter Platform Privacy Notice

This page describes what we collect when you use rooter and how we keep that data protected. We collect personal information during account registration, identity verification, and when you make deposits or withdrawals. We use this information only to operate our platform, verify your identity, process payments, and respond to your support requests.

We do not sell your data to third parties. We store your information on encrypted servers and limit access to authorised staff. Your email, phone number, identity documents, and payment details remain confidential. We comply with data protection standards and provide you with rights to access, correct, or request deletion of your information where applicable.

Our rooter platform may store some data outside your home jurisdiction. We use third-party payment processors and hosting providers who handle data on our behalf. This notice explains what we collect, how we use it, who has access, and how you can contact us about your privacy.

Data We Collect on rooter

When you register for rooter, we collect your full legal name, email address, date of birth, phone number, and country of residence. We use your email to send account alerts, deposit confirmations, and withdrawal updates. We use your phone number for two-factor authentication (2FA) codes during login and for withdrawal verification.

During identity verification, we collect copies of your government-issued ID (such as a national ID or passport), including your ID number, issue date, and expiry date. We may also collect proof of address (utility bill or bank statement). We use these documents solely to verify your identity and comply with financial anti-money-laundering regulations. We retain these documents for standard legal holding periods and then delete them securely.

When you deposit or withdraw, we collect transaction details: amount, payment method, timestamp, and confirmation status. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction records from those payment processors. We use this information to reconcile your account balance and prevent fraud.

We log your gameplay activity: which games you play, bet amounts, results, and session timestamps. We use this data to calculate your balance, detect suspicious patterns, and improve our platform. We do not use this data for marketing profiling or external analytics without your explicit consent.

Account Data: Email, phone, name, date of birth, country. Used for login, verification, and account recovery.
Identity Documents: ID scans, proof of address. Used for KYC compliance and retained per legal requirements.
Payment Data: Transaction history, payment method, amounts. Used to reconcile balance and prevent fraud.
Gameplay Logs: Games played, bets, results, timestamps. Used to calculate balance and detect suspicious activity.
Support Interactions: Messages, support tickets, account recovery requests. Used to respond to your inquiries and improve service.

How We Use Your Data on rooter

We use your data to operate rooter and provide you with access to our sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports betting. We verify your identity to comply with financial regulations and prevent fraud. We process your deposits and withdrawals using your payment information and bank account details.

We send you service-related emails: account confirmations, deposit receipts, withdrawal status, and security alerts. We do not send marketing emails unless you explicitly opt in. We use your support tickets and messages to respond to your account questions, payment issues, and technical concerns. We may also use aggregated, anonymised data to improve rooter's performance and user experience.

Note: We do not share your personal data with marketing third parties, advertisers, or data brokers. We share data only with payment processors, hosting providers, and legal authorities where required by law.

Data Security and Storage on rooter

We encrypt all data in transit using industry-standard SSL/TLS protocols. Your passwords, payment information, and identity documents are encrypted at rest on our servers. We limit staff access to your data to authorised personnel who need it to operate rooter (account verification, payment processing, customer support).

Our servers may be located outside your home jurisdiction. This means your data may be stored and processed in countries with different privacy laws. By using rooter, you acknowledge that your data may be transferred internationally for storage and processing. We maintain the same security standards regardless of server location.

We retain your account data as long as your rooter account is active. If you close your account, we retain your payment records and identification documents for standard legal holding periods (typically five to seven years for financial records). We then securely delete this data. You can request early deletion by contacting our support team, subject to legal retention requirements.

Third-Party Data Processors

rooter uses third-party service providers to operate our platform. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) handle your deposit and withdrawal transactions. They receive only the information needed to process your payment: your name, account number, and transaction amount.

Our hosting provider stores our servers and databases. We select hosting providers that maintain strong security practices and data protection standards. Email service providers deliver our service emails to you. Analytics services may collect anonymised data about how users navigate rooter (pages visited, session duration). None of these third parties have access to your identity documents or full payment details unless necessary to complete their specific function.

Your Rights Regarding Your Data

You have the right to request access to your personal data on rooter. You can view your account information, payment history, and gameplay logs by logging into your account. You have the right to request correction of inaccurate data. If your email or phone number changes, you can update it in your Account Settings.

You have the right to request deletion of your data, subject to legal retention requirements. If you close your rooter account and we have completed any legal holding periods, we will delete your personal information upon request. You can contact our support team to initiate data deletion or access requests. We aim to respond to these requests within ten business days.

1

Request access to your dataData access

Contact rooter support to receive a copy of all personal data we hold about you.
2

Correct inaccurate informationData correction

Update your email, phone, or address in Account Settings, or contact support for assistance.
3

Request deletion of your dataData deletion

After closing your rooter account and legal holding periods expire, we will delete your information upon request.
4

Opt out of optional communicationsCommunication preferences

You can disable marketing emails in your notification preferences or unsubscribe from email links.

Cookies and Tracking on rooter

We use cookies to keep you logged into rooter and to remember your preferences (language, theme). These cookies expire after a set period (typically when you close your browser or after several hours of inactivity). We do not use cookies to track you across external websites or build profiles for marketing purposes.

We may use minimal analytics tracking to understand how users navigate rooter, which pages are visited, and where users encounter errors. This data is aggregated and anonymised; it does not identify individual users. You can disable analytics tracking in your browser settings if you prefer not to participate.

Contacting Us About Privacy

If you have questions about this privacy notice, how we handle your data, or want to exercise your data rights, contact rooter support. We respond to privacy inquiries during standard business hours. Our support team can assist you with data access requests, corrections, or deletion. We aim to respond within ten business days.

We may update this privacy notice from time to time to reflect changes in our practices or applicable regulations. We will notify you of material changes by email or by posting an updated notice on rooter. Your continued use of our platform after such notification constitutes your acceptance of the updated privacy notice.

rooter services are available only where local law permits. Our data handling practices comply with applicable regulations in supported jurisdictions. If you have concerns about how rooter handles your data or believe we are not complying with this notice, you may contact your local data protection authority. Users remain responsible for verifying that their use of rooter complies with their jurisdiction's applicable privacy and gaming regulations.